Refund & Returns Policy – Nexa Vapes

At Nexa Vapes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below to understand how we handle returns, exchanges, and refunds.

Returns

Due to the nature of vaping products, returns are only accepted for defective or damaged items. If you receive a product that is defective or damaged upon arrival, please contact us within 48 hours of receiving your order.

To request a return, please provide the following information:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect or damage

Once your request is reviewed and approved, we will provide instructions on how to proceed with the return or replacement.

Eligibility for Returns

To qualify for a return or replacement:

• The item must be unused and in its original packaging

• The return request must be made within 48 hours of delivery

• Proof of purchase must be provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned once opened or used:

• Disposable vapes

• Vape pods and cartridges

• E-liquids or refill products

• Clearance or promotional items

Please make sure you order the correct products before completing your purchase.

Refunds

If your return is approved, a refund may be issued to your original payment method. Refunds are typically processed within 5–7 business days after the returned item has been received and inspected.

In some cases, instead of a refund, we may offer a replacement product if the issue is confirmed to be a manufacturing defect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team with your order details.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect due to our error.

Shipping fees paid during checkout are non-refundable unless the return is approved due to a product defect.

Order Cancellations

Orders may only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with your order, please contact our support team.

We are always happy to assist and ensure you have the best experience with Nexa Vapes.

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